The Year That Was – 2013
Its that time of year again. Where I look back over the previous year and answer the same 40 questions.
2013 Edition
Conversations with Customers
Wayne Owens: “Hello!” Customer: “Hi, I am on holiday…..” WO: *interrupting* “You phoned up to tell us you’re on holiday? that’s a bit of a Dick move isn’t it?” C: “What?? No I’m on Holiday at the minute……” WO: *Interrupting again* “So you thought you would phone us to...
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