Today I was reminded why I make it a policy to be unarmed in the office.  The extra time needed to find a suitable weapon gives my temper time to loose its edge. And on days like today every second gained helps keep people alive…

Now I’ve been busy all week, my current work load is stacked miles high, so I’m not in the happiest of places to begin with.  So imagine my annoyance when a support phone call comes through to my desk (I am way down the hunt group list, so a lot of people who’s job it is to answer the phones must have ignored their phones for it to come to me.) So I get disturbed from my work to take the call, to find the person on the other end chasing up one of our engineers who was supposed to be doing a job that morning, only has forgotten.

So I try and put the call through to the director in charge of support, who asks me to take the guys name & number, create a support ticket, give it to him and he will phone the guy back. “Now am I the only one thinking, WTF? they guy is on the phone, we don’t need to get his number so we can phone him at cost to us, he’s on the line!” but ok, the guys a director so. I take the details, make the ticket, and go tell the guy its there…

Then after the cut off time to phone the customer back the director asks “have you got his email addy?” err nope, wasnt asked for that, not need an email address to PHONE a guy back. then the director tells me i should have collected more info, and not just made a ticket, but also emailed him so he knew the ticket was there. (I thought walking into his office to tell him it was there should have been enough)

I’m sorry, but when did i become a Fraking Secretary?