This is actually Version 4 of my blog.
Enjoy!
There are some series of posts that go together. You can access them directly with the links below.
It has been a while since I have had a customer rant on here, I have tried to be "professional" but this one ended up tapdancing on my last nerve. We are talking two days dealing with a ten minute task. We have one customer who requires a SSL...
At some point over the weekend, or Monday somebody decided to try and annoy us. I am guessing this "Prankster" must have had a spam phone call, and decided to google the number, finding the company name of where I work. We are a Telecommunications...
Every so often I like to dip my toe into the world of IT Support, to remind myself how glad I am that I do not work in that field. I recently checked the support departments ticketing system and spotted someone with email issues. I checked into the...
Just to give you all an update on "Work from home" Commute: Fast Morale: High Coffee: Hot Pants: Not wearing any
Today we made a decision. Covid is getting more worrying, and the bottom floor of our building are individual office's rented out to various companies. Among them are, a child therapist, a normal therapist, a masseuse, and a chiropodist. Now the...
*Phone rungs* Me: “Good afternoon, Insane Asylum!” Caller: “Hi. can I speak to Joan Crawshore please.” Me: “Who? Sorry no one of that name here.” Caller: “Sorry it’s who I have down as a contact there, well who can I talk to about changing your...
Wayne Owens: “Hello!” Customer: “Hi, I am on holiday…..” WO: *interrupting* “You phoned up to tell us you’re on holiday? that’s a bit of a Dick move isn’t it?” C: “What?? No I’m on Holiday at the minute……” WO: *Interrupting again* “So you thought...
So the other day the Support Guys were a bit confused over a request in the Ticketing system. Subject: Website URL’s Please could you set the following websites to point to IP 192.168.123.2...
Dear Constant Reader, I got into the Insane Asylum this morning to find the following email on your support system, and it was too amusing not to share 😉 Enjoy! F*cking iPhones. His iPad has exactly the same settings as his iPhone. iPad connects...
This morning as I was in the Support Office attempting to dismantle a multimeter using a Swiss Army Key (Long story and totally Irrelevant here) the following conversation happened between OfficeBitch1 and myself. I should point out OfficeBitch1 (A...